Shipping policy

Thank you for visiting our product website!

To ensure a transparent and satisfactory shopping experience, we have developed a clear and concise shipping policy. Please read the information below carefully before making your purchase.

• Shipping Areas

Currently, we ship to mainland Portugal, the archipelagos of Madeira and Azores, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, China SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Sweden, Singapore, United States.

• Shipping Times

After payment confirmation, we will do our best to process your order as quickly as possible. The estimated shipping time is 2 business days for Portugal and Europe. Please note that this timeframe may vary depending on the product and stock availability.

• Shipping Fees

Shipping fees are calculated based on the total weight of the purchased products and the delivery destination. During the checkout process, you will be able to see the shipping fees before finalizing your order. We offer free shipping for orders above €150, when applicable.

• Carrier

We use CTT, a reliable and experienced transportation service, to ensure that your order arrives in perfect condition.

• Shipment Tracking

After your order is shipped, you will receive an order tracking code via email. This code will allow you to track the status of your shipment directly on the carrier's website (www.ctt.pt).

• Delivery

The delivery will be made to the address provided during the purchase process. Please ensure that all information is correct to avoid delays or delivery issues. If the delivery is not possible on the first attempt, the carrier will make another attempt or leave a notification for you to contact and schedule a new delivery.

• Damages During Shipment We take every precaution to package the products securely to prevent damages during shipment. However, if you receive a damaged product, please contact us immediately so that we can resolve the situation.

• Returns and Exchanges

For information regarding returns and exchanges, please refer to our return policy available on the website. We are committed to providing a quality service and ensuring that you receive your products quickly and safely.

• Customs Duty

Orders shipped outside the European Union may be subject to customs duties. Customers will need to pay these fees to receive the order. These fees vary depending on the country. The local government determines the taxes and charges. If the customer refuses to pay and chooses to return the order, we reserve the right to deduct from the total refund amount all shipping costs and other operational costs related to this operation.

If you have any additional questions regarding our shipping policy, please do not hesitate to contact us through the available support channels. We appreciate your trust and hope you enjoy your shopping experience.